Privacy Policy

Last Updated: February 7, 2026

Keystone Plumbing & Home Services LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and our customers. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website and related services.

By accessing or using our website, submitting information through our forms, or communicating with us electronically, you consent to the practices described in this Privacy Policy.

Legal Business Name:
Keystone Plumbing & Home Services LLC

Business Location:
Manchester, Pennsylvania 17345

Contact Email:
privacy@keystonephs.com

Phone Number:
717-229-7144

We may collect personal and non-personal information from you in the following ways:

a. Personal Information

Information you voluntarily provide to us, including but not limited to:

• Full name

• Email address

• Phone number

• Service address

• Details submitted through contact forms, service request forms, or scheduling tools

• Communications sent via email, SMS, or online forms

b. Payment Information

We do not collect or store payment card details directly. Payment transactions are processed through third-party payment processors. These processors maintain their own privacy and security practices.

c. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

• Referring URLs

This information is collected using cookies, pixels, and similar technologies.

Our website uses cookies and similar technologies for:

• Website functionality

• Analytics and performance tracking

• Marketing and advertising

We use third-party analytics and advertising tools, including:

• Google Analytics

• Facebook (Meta) tracking technologies

These tools help us understand website usage, measure marketing effectiveness, and improve our services. You may disable cookies through your browser settings; however, some website features may not function properly.

We may use the information we collect for the following purposes:

• To respond to inquiries and service requests

• To schedule, provide, and manage plumbing and home services

• To process transactions through third-party providers

• To send appointment confirmations, reminders, and service communications

• To send marketing emails and SMS messages

• To improve website functionality and user experience

• To comply with legal and regulatory obligations

Submission of a form on our website constitutes consent to be contacted via email, phone call, or SMS, including for marketing purposes.

By submitting information through our website, you acknowledge and agree that:

• Marketing emails may be sent

• SMS/text messages may be sent

• Appointment reminders and service notifications may be sent

You may opt out of marketing communications at any time by following unsubscribe instructions in emails or replying “STOP” to SMS messages, where applicable. Opting out of marketing does not affect transactional or service-related communications.

Our website and operations utilize third-party services, including but not limited to:

• Website hosting (Amazon Web Services – AWS)

• Email services (Google Workspace)

• CRM and scheduling software (Zoho)

• Online form services (WPForms)

We may also implement live chat or chatbot services in the future. These providers may have access to information as necessary to perform their services but are not permitted to use it for their own purposes.

We retain personal information permanently unless otherwise specified, or unless deletion is required by law or requested by the individual, subject to legal and operational requirements.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of information.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take appropriate steps to delete such information.

Our services are offered exclusively within the Commonwealth of Pennsylvania. This Privacy Policy is intended to comply with applicable United States privacy laws and does not include California-specific privacy rights.

You may:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information, subject to legal and business requirements

Requests may be submitted to: privacy@keystonephs.com

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page. The “Last Updated” date will reflect the most recent revision.

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:

Keystone Plumbing & Home Services LLC
Email: privacy@keystonephs.com
Phone: 717-229-7144