Privacy Policy

We collect personal information in three ways: information you give us directly, payment information processed by third parties, and technical information collected automatically.

a. Information You Provide Directly

When you contact us, request a quote, schedule service, or communicate with us, we may collect:

• Full name
• Email address
• Phone number (including mobile number, for calls and SMS)
• Service address or property address
• Service request details, descriptions, and notes
• Communications you send via contact forms, chat, email, or text message

b. Payment Information

We do not collect or store payment card numbers, bank account details, or other financial data directly on our systems. All payment transactions are processed securely through third-party payment processors that maintain their own PCI-DSS compliant privacy and security practices.

c. Automatically Collected Technical Information

When you visit our website, we may automatically collect non-personal technical data, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, links clicked, and time spent on each page
• Referring URLs (the site that brought you to ours)
• Session identifiers and interaction data

This data is collected via cookies, web beacons, pixels, and similar tracking technologies. See Section 3 for details.

Our website uses cookies and similar technologies to operate effectively and to understand how visitors use our site. The types of cookies we use are:

You may disable non-essential cookies through your browser settings or by using tools such as the Google Analytics Opt-Out Browser Add-on. Disabling cookies may affect some website functionality.

We use the personal information we collect solely for legitimate business purposes. Specifically, we use it to:

• Respond to your service requests, inquiries, and questions
• Schedule, provide, coordinate, and follow up on plumbing and home services
• Send appointment confirmations, reminders, and service updates
• Process payments through secure third-party providers
• Send marketing emails and SMS messages to customers who have consented
• Improve our website, content, and user experience
• Analyze website traffic and measure marketing campaign effectiveness
• Comply with applicable laws, regulations, and legal obligations
• Prevent fraud, enforce our Terms & Conditions, and protect our business and customers

Types of SMS Messages We Send

With your consent, we may send the following categories of text messages:

• Appointment confirmations and scheduling reminders
• Technician dispatch notifications and ETA updates
• Service completion follow-ups and satisfaction check-ins
• Promotional offers, seasonal deals, and marketing communications

How to Opt In

You may opt in to receive SMS messages from us by:

• Providing your mobile number and checking the SMS consent box on any of our web forms
• Texting START or YES to a number from which you receive a message from us
• Verbally consenting during a phone call with our team

Standard message and data rates may apply. Message frequency varies based on service activity.

How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message you receive from us
• Emailing privacy@keystonephs.com with your request
• Calling us at 717-229-7144

After opting out, you will receive a single confirmation message. Opting out of marketing SMS does not affect transactional or service-critical communications (e.g., appointment day-of notifications).

Help

Reply HELP to any text message for assistance, or contact us directly at privacy@keystonephs.com.

Web Form Consent Language (Sample)

The following language appears near the submission button on all web forms that collect phone numbers:

We may share your information in the following limited and clearly defined circumstances:

a. Service Providers & Technology Vendors

We share information with trusted third-party vendors who help us operate our business. These providers are contractually obligated not to use your data for their own purposes:

b. Legal Requirements

We may disclose personal information when required by law, court order, or government authority, or when we believe disclosure is reasonably necessary to:

• Comply with a legal obligation or enforceable government request
• Protect the rights, property, or safety of our company, customers, or the public
• Detect, prevent, or address fraud, security, or technical issues

c. Business Transfers

In the event of a merger, acquisition, asset sale, or business reorganization, personal information may be transferred to a successor entity. Any such transfer will be subject to the same privacy protections described in this policy, and we will provide notice before your information becomes subject to a materially different privacy policy.

d. With Your Explicit Consent

We may share information for purposes not listed here only with your explicit, prior written consent.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain customer records, resolve disputes, enforce our agreements, and comply with applicable law.

Specifically:

• Customer service records — retained indefinitely unless deletion is requested, subject to legal requirements
• Marketing opt-in records — retained for the duration of the customer relationship plus a reasonable period thereafter
• SMS opt-out records — retained permanently to honor opt-out requests
• Website analytics data — retained per the default retention settings of Google Analytics (26 months)

To request deletion of your personal information, contact us at privacy@keystonephs.com.

We implement reasonable and industry-appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Secure website hosting on encrypted AWS infrastructure
• HTTPS (TLS) encryption for all data transmitted through our website
• Limited internal access to personal data on a need-to-know basis
• Use of reputable third-party vendors with established security certifications
• Regular review of data handling and security practices

While we work diligently to protect your information, no method of transmission over the internet or electronic storage system is completely secure. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected individuals as required by applicable law.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you believe we may have inadvertently collected information from a child under 13, please contact us at privacy@keystonephs.com.

Keystone Plumbing & Home Services LLC operates exclusively within the Commonwealth of Pennsylvania, serving customers in the South-Central Pennsylvania region. This Privacy Policy is designed to comply with the following applicable laws and regulations:

• TCPA (Telephone Consumer Protection Act) — governs SMS/text message and telemarketing communications
• CAN-SPAM Act — governs commercial email marketing communications
• FTC Act (Section 5) — governs unfair or deceptive practices, including privacy-related misrepresentations
• COPPA (Children's Online Privacy Protection Act) — governs collection of data from children under 13
• Pennsylvania Breach of Personal Information Notification Act — governs data breach notification obligations

This policy does not include California-specific rights under the CCPA/CPRA, as our services are not offered to California residents. If you are located outside Pennsylvania and have questions about applicable law, please contact us.

You have the following rights with respect to your personal information. To exercise any of these rights, contact us at privacy@keystonephs.com.

We will respond to all valid privacy rights requests within 30 days. We may need to verify your identity before processing a request.

We are committed to making this Privacy Policy easy to find and understand. We make this policy available in the following ways:

• Directly accessible at https://keystonephs.com/privacy-policy/
• Linked in the footer of every page on our website
• Linked directly adjacent to the consent language on all web forms that collect personal information — including contact forms, service request forms, estimate forms, and scheduling tools
• Available on request by emailing privacy@keystonephs.com

If you need this policy in an accessible format or alternative language, please contact us and we will do our best to accommodate your request.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy at https://keystonephs.com/privacy-policy/
• Notify customers of material changes via email when feasible

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions, concerns, complaints, or requests related to this Privacy Policy or our data practices, please reach out: